Recruiting Support Workers to join our new Young People Services in Ealing!GBP 21,944 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.Horn Lane is a new specialist semi-independent living (SIL) service for young people in and leaving care aged 16-21 providing a mix of medium and high level of support to young people with a variety of complex needs. The service supports fourteen young people who can be referred from any local authority. The service is staffed 24/7 by a team of Support Workers and Night Support Workers.Job Overview:Support Workers will provide support to customers to help them develop the life skills they require to meet their assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.Key Responsibilities:- Building supportive, trusting relationships with customers- Working proactively with other members of the team to handle the service caseload and administrative responsibilities- Supporting key customers to set personalised goals in the form of a Support Plan- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'- Proactively manage risk and safety both in and outside of their physical living environment- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community- Involving customers in the design, development and delivery of the service- Empowering customers to ensure they receive the service and benefits they are entitled to- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively - Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols- Adhering to all other Look Ahead's policies and procedures- Engaging in learning and development activity to increase knowledge and skills- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ManagerThis is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. Person Specification:- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement - Approachable and open behaviour- Prefers working as part of a group or team- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement- Has a practical and logical mind and is naturally well organised- Flexible- Open to feedback and self development- Thrives on change and enjoys dynamic diverse environments- Is confident with high levels of self-esteem- Is respectful, articulate and sensitive in style of communication- Is essentially customer-focused - Is motivated towards excellence and improvement of personal performance with a can do attitude- Ability to cope positively with challenging and diverse behavioursSkills, Knowledge and Experience:Essential:- NVQ Level 2 or equivalent experience in the social care/charity sectorDesirable:- Experience working with young peopleInterviews taking place week commencing 4th December 2019.Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.