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Passenger Service Coordinator

Camden, London
Job Type
27 Nov 2019
Working on behalf of a Local Authority, Aatom Recruitment has an excellent opportunity for an experienced Passenger Service Coordinator on a 2 months contract with a possibility of an extension.

Purpose of the role -

You will be expected to oversee, plan and develop the delivery of transport services to a diverse range of customers.

The role will also require you to deliver services to set timescales in accordance with relevant service levels agreements and to ensure a high quality customer focus service at all times.

All Passenger Services Coordinators will focus on performance management and staff supervision to ensure the service is constantly adapting to address the demands of our customers.

Duties/Responsibilities -

To monitor all activity continuously to identify any risks in service delivery and ensure that we have the right processes in place to ensure we wort in a Right First Time
To be energetic and passionate about getting our passengers to their destinations safely at the right time, in comfort and adding value to their experiences.
Ensuring that passengers are safe at all times by implementing effective systems which promote a safeguarding culture.
To communicate and work with a reassurance / confirmation approach to customer service, ensuring all parties know exactly what is happening and when.
To develop an information culture where all data is made public to any interested parties and customer expectations are set. Where there is any deviation to the planned delivery updates are made available quickly.
Service delivery is monitored and where any service failure is likely contingencies are put in place, when things go wrong lessons are learnt and shared and new systems designed to prevent repeated poor performance.
Direct reports are effectively managed and understand their contribution to the organisation, appropriate feedback is given and organisational direction cascaded.

Knowledge/Skills/Qualifications/Experience -

Must hold a Certificate of Professional Competance in Passenger Transport
Must hold a catorgary D driving licence entitlement
A comprehensive knowledge of the needs of vulnerable members of our community including children with special educational needs, adults with learning difficulties, older people and dementia care, in a safeguarding environment
Understanding of and the utilisation of software applications relevant to a logistics environment including routing and scheduling and resource management
Strong people management experience and the ability to demonstrate a range of skills required to effectively manage a diverse workforce
The capability and ability to work in a fast changing environment making decisions under pressure
The successful candidate's will have experience supervising in a fast paced community based operational environment and confident in managing a large field based group of people in front facing roles. You will posses good working knowledge of the application of transport legislation in planning and delivering transport operations with the ability to deliver customer focued services to meet the varied needs of customers.
You will also have proven experience in analysing and presenting complex data in easy to understand reports with the ability to adapt services accordingly to improve the delivery of transport and/or logistics operations. Ideally, educated to NVQ Level 3 or ILM level 3 equivalent in a management qualification or proven extensive experience in the management and supervision of a large work force.

To get more information about this role and how to apply please contact Anisha - (phone number removed)
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  • Job Reference: 122412551-2
  • Date Posted: 27 November 2019
  • Recruiter: Anonymous
  • Location: Camden, London
  • Salary: On Application
  • Sector: Government & Defence
  • Job Type: Contract